1. Who We Are

This Privacy Policy describes how Caters.net (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information. We are committed to safeguarding your privacy and handling your data responsibly in accordance with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)

If you have any questions, you can contact us at:
📧 Email: hello@caters.net

---

2. What Information We Collect

We may collect and process the following categories of personal data:

a. Information you provide directly

• Name, company name, email address, phone number
• Billing and shipping address
• Order and payment details (note: we do not store card details)
• Correspondence via email or contact forms

b. Information we collect automatically

• IP address and browser type
• Pages visited and referring URLs
• Cookie preferences and interactions with our website

---

3. How We Use Your Information

We process your data to:

• Fulfil orders and provide requested services
• Send order confirmations, proofs, and updates
• Respond to customer service enquiries
• Improve website performance and user experience
• Send occasional marketing communications (only if consented)

We only process your data when we have a lawful basis to do so, including consent, contract performance, legal obligation, or legitimate interest.

---

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyse website traffic.

Types of Cookies We Use:

• Necessary cookies – Required for the website to function properly
• Performance cookies – Help us understand site usage (e.g., Google Analytics)
• Marketing cookies – Used to deliver relevant ads and measure campaign effectiveness

You can manage your cookie preferences by adjusting settings in our cookie banner or in your browser settings.

For more details, visit our Cookie Policy below.

---

5. How We Share Your Information

We do not sell your personal data. We may share your data with:

• Trusted third-party service providers (e.g., delivery couriers, payment processors)
• IT and website hosting providers
• Legal or regulatory authorities where required by law

All third parties are contractually obligated to keep your information secure and only use it for agreed purposes.

---

6. Data Storage & Security

Your data is stored on secure servers located in the UK and/or EEA. We implement technical and organisational measures to protect your information against unauthorised access, loss, or alteration.

We retain your data only as long as necessary for the purposes stated in this policy, or to comply with legal requirements.

---

7. Your Rights

Under the UK GDPR, you have the following rights:

• Right to access – Request a copy of the personal data we hold about you
• Right to rectification – Request correction of inaccurate or incomplete data
• Right to erasure – Ask us to delete your data (where legally permitted)
• Right to object – Object to certain types of processing, such as direct marketing
• Right to restrict processing – Limit how we use your data in certain situations
• Right to data portability – Request your data in a usable format for transfer

To exercise any of these rights, please contact us at hello@caters.net. We aim to respond within one month.

---

8. How to Make a Complaint

If you’re unhappy with how we’ve handled your data, please contact us so we can put things right.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
🌐 https://ico.org.uk/
📞 0303 123 1113

---

9. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will post the updated version on this page and revise the “Last Updated” date above.

We encourage you to check back periodically to stay informed about how we’re protecting your privacy.

---

Cookie Policy

1. Introduction

This Cookie Policy explains how caters.net uses cookies and similar technologies to recognise you when you visit our website. It describes what these technologies are, why we use them, and your rights to control our use of them.

For information about how we handle your personal data, please refer to our Privacy Policy above.

---

2. What Are Cookies?

Cookies are small data files stored on your device (computer, tablet or mobile) when you visit a website. They help websites function properly, remember your preferences, and understand how users interact with the site.

---

3. Types of Cookies We Use

Type	Purpose	Example
Strictly Necessary	Required for core functionality such as security, order processing, and cookie consent preferences.	Session cookies, security cookies
Performance/Analytics	Help us understand how visitors use our website so we can improve it.	Google Analytics
Functionality	Remember your preferences (e.g., language, location).	Persistent preference cookies
Marketing/Targeting	Track browsing habits to deliver relevant advertising (only with your consent).	Meta Pixel, Google Ads cookies

---

4. Managing Cookie Preferences

On your first visit to our site, you’ll see a cookie banner allowing you to accept or reject non-essential cookies.

You can also manage cookies via your browser settings:

• Chrome: Settings > Privacy and security > Cookies
• Safari: Preferences > Privacy
• Firefox: Settings > Privacy & Security

Blocking some cookies may impact website functionality.

---

5. Changes to This Policy

We may update this Cookie Policy from time to time to reflect legal or operational changes. We encourage you to review this page regularly.

---

6. Contact

If you have questions about our use of cookies, email us at:
📧 hello@caters.net